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The improvement of the operative performance of our global positioned positioned production network is a key component of the strategic further development of our business area. By means of the project drive, we created structures and processes that are indispensable for operational excellence. Due to its strength of implementation, branch and methodical expertise, ROI Management Consulting has proven to be a competent partner in this project.
Dr. Karsten Kroos, Chairman of the Management Board of the Business Area Components Technology, ThyssenKrupp AG

CTQ

Jako CTQ neboli Critical to Quality se označují prvky procesu nebo praktického postupu, které mají přímý dopad na vnímanou kvalitu.